Summary:

This position has supervisory responsibility over all Patient Access services and functions.

Responsibilities:

• Performs duties and job responsibilities in a manner consistent with the management philosophy of Patient Access Services including demonstration of impeccable customer service skills towards patients, visitors, staff, peers, physicians and other departments within the hospital.
• Maintains established department and hospital policies and procedures, related to registration, cash collections, and balancing. Monitors safety, environment of care and infection control standards.
• Maintains open communication with Patient Access Services Director, Patient Access Services Manager, and Patient Access Assistant Manager and monitors staffing levels and patient flow. Coordinates workflow in the Registration areas 24 hours a day, 7 days a week to meet the department performance requirements.
• Monitors performance measures for all Registration staff during shift responsible for. Focuses on establishing stability and reducing variance in the operations of all departmental functions to include, but not limited to, denials, bills on hold for information needed from registration.
• Monitors consistent quality and performance reviews on all data collected and entered into the organization EMR System to ensure accuracy and completeness. Provides timely feedback to staff on performance issues and conduct timely annual performance reviews, as well bi-monthly goal setting and customer service in-services.
• Develop and maintain collaborative relationships with all external customers of Registration, including but not limited to Patient?s, Peers, Payers, Physician offices, and other outside professional organizations.
• Monitors point of service co-pay collections and establish continuing education for staff related to this function.
• Maintains open communication with Patient Access Services Director, Patient Access Services Manager, Patient Access Assistant Manager on needs of department, staff development and issues in a timely and consistent manner.
• Prepare daily/weekly Registration related reports as requested to be reviewed by Manager and staff.
• Participates in educational programs and in-service meetings, as an attendee or participant.
• Actively participates with Patient Access Training and Staff Development Coordinator in identifying staff training needs regarding information systems, third party payor and/or regulatory updates, enhancements, and/or revisions and ensures that staff is appropriately trained.
• Collaboratively works with Patient Access management in selecting and hiring individuals possessing appropriate credentials and who demonstrate experience, initiative, innovation, self-direction and enthusiasm for their respective roles.
• Creates an environment of clear responsibility, authority, autonomy, and accountability that energizes and encourages the staff to perform at their personal best creating and building teamwork and personal development for staff to promote advancement and retention within the organization.
• Ensures patient information is obtained on all pre-service encounters prior to scheduled appointment.
• Ensures all physician orders are complete and scanned into the encounter prior to scheduled appointment. 
• Hands on field observation and coaching with staff real time. Observation should include volume of traffic, staffing needs to increase/decrease, shadow of registrar, Q&A check.

Requirements:

Education: 

• High school graduate. Associate Degree preferred. Bachelors or Associate degree preferred with emphasis in health/business related field.

Skills:

• Must have in-depth knowledge of medical terminology
• Must possess strong technical and analytical skills
• Must have demonstrated the ability to communicate well both orally and in writing
• Must demonstrate the ability to handle issues with diplomacy and professionalism
• Must be able to establish priorities, effectively problem solve, and use good judgment and decision making in day-to-day operations
• Must have demonstrated the ability to oversee individuals with diverse skills and responsibilities
• Must have ability to work well in stressful situations
• Must have demonstrated a leadership role in collaborative teamwork
• Must possess knowledge of process improvement methodologies
• Knowledge of third party payor billing guidelines, reimbursement practices, and regulatory guidelines required.
  

Experience: 

• Two years Healthcare leadership experience preferred. 1 year experience supporting revenue cycle patient access services processes required.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time

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About CHRISTUS Health

CHRISTUS Health is an international faith-based, not-for-profit health care system based in Irving, Texas, with more than 60 hospitals in Texas, Louisiana, New Mexico, Chile, Colombia and Mexico. CHRISTUS Health is made up of 50,000 Associates providing compassionate and individualized care at more than 600 centers, including community hospitals, clinics, long-term care facilities and health ministries. Sponsored by the Sisters of Charity of the Incarnate Word of Houston, Sisters of Charity of the Incarnate Word of San Antonio and the Sisters of the Holy Family of Nazareth, our mission is to extend the healing ministry of Jesus Christ to every individual we serve.

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