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Organization:

eStar Training Delivery

Job Summary:

The Applications Trainer is responsible for delivering virtual, instructor-led training to newly hired frontline staff across multiple clinical applications. Training is primarily class-based and focuses on Epic applications, including but not limited to Ambulatory, Research, Stork, Radiant, Cupid, Willow, and Beaker, as well as Cerner CoPath during the organization's transition from Cerner to Epic.

This role facilitates interactive, scenario-based learning programs for both clinical and non-clinical end users in a remote environment. Depending on the application, the trainer may instruct the same cohort of learners throughout the week or deliver stand-alone classes that occur once per week. Responsibilities include tracking attendance, administering course evaluations and proficiency assessments, and partnering with the logistics team as needed.

The position requires flexibility, with classroom facilitation ranging from three to five days per week based on training demand. On non-facilitation days, the trainer will support additional duties such as collaborating with principal trainers, learning new curricula, contributing to course preparation, and completing administrative tasks. The Applications Trainer applies strong communication, instructional design, and technical skills to ensure training objectives are met and learners are well-prepared to perform their roles.

Hours: Monday - Friday, 7:30am CST start time

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KEY RESPONSIBILITIES:

• Delivers in person and virtual eStar training to assigned staff.

• Administers classroom evaluations and provides course updates to management.

• Uses software programs to develop learning materials. Applies strategies of adult learning as well as appropriate instructional strategies to optimize learning.

• Ensures that all material is current and distributes updated material to participants.

• Available to train all necessary classes, including some weekend and after-hours classes. Follows all required facilitator notes and procedures.

• Consults as needed for special projects that require knowledge of computerized applications or processes that affect patient care and or new implementation.

• Collaborates within the individual team, department, and organization on special projects.

• Follows correct procedures for notifying end users of class start time, location, and specific processes required for training at least 24 hours in advance. This includes sending out class invites, instruction booklets and guides required for training.

• Follows up with end user questions, which were not able to be answered during classroom training.

• Completes help desk tickets, as assigned.

• Works 1:1 with staff, as requested through Pegasus tickets or via an email.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.

DESIRED TECHNICAL CAPABILITIES:

INSTRUCTIONAL DESIGN (INTERMEDIATE): The systematic development of specifications using learning and instructional theory to ensure the quality of instruction.

ADULT LEARNING THEORY (INTERMEDIATE): Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning.

APPLICATIONS SYSTEM DESIGN (NOVICE): The creative process that captures and displays the original intention and concept of a business system requirement in an imaginative and often unique way. It pulls together the different components of an applications system and may follow the guidelines of a systems development methodology.

TRAINING NEEDS ANALYSIS (INTERMEDIATE): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints.

CORE ACCOUNTABILITIES:

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect, and impact other areas related to own job area/team with occasional guidance.

• Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.

• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.

• Team Interaction: Provides informal guidance and support to team members.

Qualifications - External

POSITION QUALIFICATIONS:

• Associates degree required, Bachelor's Degree preferred (or equivalent experience) and 2 years' experience.

• Preferred knowledge of virtual training platforms (Zoom, Teams, etc.)

Additional Qualification Information:

• Applicable System Qualification/Certification = Completed Credentialing Process for at least one (1) application preferred

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

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This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.