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Northwell Health
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WPT Technology Lead
Job SummaryWe are seeking a highly skilled and experienced WPT Technolog Lead to serve as the enterprise architect and platform owner for a complex, multi-cluster Cisco Unified Communications, C1CX-managed voice services, and Genesys CX Cloud ecosystem, including AI-enabled voice and customer experience capabilities, within a regulated healthcare environment.This role is accountable for end-to-end architecture, adaptive 1-3-year roadmap development, AI enablement, and operational excellence across voice and contact center platforms t
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