Customer Service Specialist AdventHealth Medical Group South Overland Park

Location Address: 

AdventHealth South Overland Park

7820 W 165^th Street, Overland Park, KS 66223

Top Reasons To Work At AdventHealth Shawnee Mission

• Medical, Dental and Vision Benefits Available Day One
• Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
• Providing faith-based, whole person care to Kansas City since 1962
• Excellent health benefits, an onsite childcare center and fitness facility  
• Tuition reimbursement to support continuing education
• Employee Referral Program
• Largest health care provider in Johnson County with three campuses

Work Hours/Shift:

Full Time Days

40 hours

Monday – Friday

8:00AM – 5:00PM

You Will Be Responsible For:

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Demonstrates good judgment in routing/answering phone call; assures that all in-coming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and to the appropriate area.
• Maintains a pleasant, caring attitude when communicating with guests and patients through face to face, or phone contact.
• Works collaboratively with Leadership to provide accurate and timely projects.
• Demonstrates and conveys a favorable image of the Medical Center.
• Models ethical behavior in decision making.
• Maintains confidentiality of medical records and other confidential information.
• Adheres to the system Corporate Compliance plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
• Coordinates necessary copying and printing for the department.
• Organizes and maintains department filing system.
• Processes and distributes incoming, outgoing and interoffice mail, including faxes.
• Suggests ways to improve department services.
• May participate in the orientation of new employees as appropriate.
• Keeps updated on current office software needed to perform essential job needs.
• Demonstrates knowledge and maintenance of office equipment including phone system, photocopier, computer, fax machine and calculator.
• Demonstrated ability to perform all office/support duties even those not performed on a daily basis.
• Exhibits good judgment and time management skills to accomplish daily tasks.