Job Summary Responsible for providing effective leadership and program direction to the quality resource management division of the Quality Management Services Department. Provides for the development, coordination and integration of both the quality and utilization management activities within the pavilion. Role models effective communication, conflict management, problem solving, negotiation, change management and leadership skills. Assists in development of strategic plan for Quality program that identifies short term goals that address immediate needs and priorities, identifies long term goals that exemplify desired state, and goals and objectives with measurable outcomes. Uses a systematic approach to monitor the