Implementation Manager - Remote - (Brentwood, Tennessee, United States)
Location: Brentwood, Tennessee
Internal Number: 44618942496
Healthcare Without Rival
Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.
Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.
Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Implementation Manager to join our team remotely.
About the role: As the Implementation Manager you will be responsible for providing implementation subject matter expertise for new health centers and expansion of services for multi-lines of service. Provides development, refinement, and execution of detailed project plans, including tactical coordination of health center set up, participant flow, coordination of credentialing and licensing activities, and ensuring the implementation and maintenance of appropriate and correct clinical procedures. Provides subject matter expertise and consultative guidance for health specialties while implementing detailed, robust and repeatable activities to standardize health center operational processes.
Travel: 75-80%, night and weekend travel required
Accountable for executing the PH best practices. processes, policies, procedures to efficiently and effectively implement new Health Centers and Expansion of services.
Provides leadership and communication to ensure knowledge transfer and best-practice sharing to new Health Centers in support of operational goals and objectives.
Leads a formal transition process from the Implementation Team to Operations, related to clinical and administrative operations.
Participates, actively in the development of a working health center model to determine the scope of work to be performed, staffing model, and the implementation budget. May participate in strategic planning session in order to effectively utilize resources of the entire team. May participate in finalist presentations as requested.
Collaborates with the Project Manager (PM) to prepare the project plan according to the scope of work for contract services. Participates in site assessments and gap analysis and provide recommendations for action plans where change or improvement is needed. Facilitates or participates in Internal and External Project meetings in preparation for implementation.
Acts as a SME (subject matter expert) in the preparation, implementation, follow-up and completion of all tasks in Project Plan, as needed, on implementations that may be complicated in nature or have multiple lines of service. Monitors the status, assigns action items and proactively identifies issues and roadblocks.
Conducts or participates in conference calls on a regular basis providing virtual leadership in the implementation planning process and effectively communicates weekly project status and timeline updates.
Coordinates, facilitates, trains, orients, or presents segments of the orientation process for new site implementations and additional hire orientation. Works with HR, and Training & Development to create and update training materials for on-going clinical development of Health Center colleagues, clinical operations processes and colleague on-boarding. May update the training and orientation materials for new site implementations.
Provides consultative guidance and perspective to clients, for issue related to medical specialty, operational process or compliance concerns. Serves as a consultant to the Regional VP (RVP) Operations and assigned Director Site Operations (DSO) on medical, operations process. related to provision of clinical services and delivery of services.
Collaborates with Health Center site staff on issues related to patient optimization and clinical services as requested by the RVP or DSO
Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements.
Bachelor’s degree and at least five (5) years of experience in project management, program implementations or business operations OR a high school diploma/GED and at least eight (8) years of experience in project management, program implementations or business operations.
At least 5 years of experience in a health care field.
Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
Experience communicating technical heath or medical information both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various technical and non-technical audiences (work group, team, company management, prospective acquisitions, external clients).
Experience developing and delivering presentations to various audience levels within an organization.
Experience with training preferred.
Experience working in a virtual environment preferred.
Experience with web-based programs, such as Electronic Medical Record (EMR) preferred.
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets) preferred.
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show) preferred.
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions) preferred.
Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.
Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
For individuals living in Colorado and New York City only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated Colorado and New York City compensation is $72,000 - $80,000. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration.
To support Premise Health’s commitment to the safety, health and wellbeing of our team members, clients and patients, Premise Health encourages all new team members to be fully vaccinated and up to date with a COVID-19 vaccine. Where applicable state or local laws or a client require, individuals who are offered and accept a position with Premise Health will be required to provide proof of vaccination in the form of a CDC vaccination card as part of the pre-employment onboarding process. *Except where a reasonable medical or religious accommodation can be granted.