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Duke University Health System
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Guest Relations Coordinator - PRN (Denton)
JOB SUMMARYThe Guest Relations Representative facilitates patient satisfaction by visiting with patients, providing or coordinating communication for non-English speaking and hearing impaired patients and addressing unmet needs.ESSENTIAL FUNCTIONS OF THE ROLEFacilitate patient satisfaction by visiting with patients to ensure patients medical and non-medical needs are being met. Utilize problem solving techniques following established policies and procedures in order to resolve patient complaints and concerns.Resolve immediate patient needs by contacting appropriate BSWH personnel and follow-up with complainant to ensure patient and /or guest satisfaction.W
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