Summary: Responsible for the receptionist and clerical function on the Patient Care Unit under the supervision of a Registered Nurse.
Other information: Past work experience related to nursing or medical records is desirable.Successful completion of medical terminology within 1st six months. Ability to maintain professional manner with visitors, hospital staff, and physicians. Ability to work under pressure and to organize and complete multiple tasks in a limited time.
Responsibilities: Recognizes the Unit Secretary role as it relates to the overall function of the department, patient care, customer service and the business of healthcare. Physician/Provider orders and communication: Promptly monitors physician/provider orders in the electronic medical record (EMR) when necessary. Schedules studies, procedures and appointments appropriately, when needed. Communicates consults promptly and appropriately according to established procedure. Pages/contacts physician/provider when needed. Regularly reviews tasks lists for new and stat patient orders and alerts RN caring for patient of these orders on an ongoing basis. Maintains inventory of supplies: independently orders supplies, forms and materials for unit and keeps inventory current, to include placing orders in the electronic ordering system as directed. Assures prompt, appropriate storage of all supplies. Maintaining medical records: maintains and breaks down paper charts in compliance with medical records guidelines. Ensures integrity of record, including patient identification on all chart forms. Ensures complete chart is sent with patient at time of transfer to another department, transfer to another facility or at discharge, to include both paper chart and electronic medical record documents. Ensures nursing unit is constantly prepared for an EMR downtime event, including maintenance of identified downtime devices and equipment, and keeping an adequate supply of all necessary materials to support the downtime process. Greeting and Assisting: proficient in receiving, greeting, and directing patients, visitors, and hospital personnel, responding to routine inquiries and responding to questions. Quickly determines the need and responds accordingly. Performs all admission, discharge and transfer registration activities. Equipment: consistently and independently requests equipment and supplies needed to carry out physicians orders and ensures delivery. Responsible for assisting unit manager with identifying broken/problematic EMR devices (WOWs, tablets, wall PCs, desktop PCs), label printers, fax/printers and other equipment. Independently reports equipment issues to appropriate departments using established procedures, and tracks resolution of reported problems, escalating barriers to unit manager as needed. Environment: Maintains a safe, clean, organized unit environment. Adheres to all established cleaning guidelines. Submits and tracks maintenance work orders for physical plant issues on the nursing unit. Checks in/out box and delivers mail appropriately. Promptly answers pneumatic tube system and utilizes appropriate follow-up. Professional Accountability: Independently seeks out other job related experiences to enhance knowledge base. Actively assists others and accepts additional duties or assignments. Timely completion of assigned education and annual competencies. Actively engaged in unit based councils and performance improvement. Recognizes unit needs and works to facilitate solutions.
Credentials: Essential: * BLS - Basic Life Saving certification
Competencies and skills: Essential: * Clear Communication Skills Both Written And Verbal * Able To Keep Confidential Information Regarding Patients, Team Members * Able To Withstand Crisis Situations * Has Skills To Provides Customer Service To Patients, Team Members And Visitors * Knowledge And Experience With Electronic Health Records * Experience With Excel, Power Point, Word, Visio, Etc.
Education: Essential: * High school graduate or equivalent
Beebe Healthcare serves the Sussex County community with a medical center located in beautiful, historic Lewes, Delaware, and convenient outpatient locations throughout the county. Founded in 1916 by two physician brothers, Drs. James Beebe and Richard C. Beebe, the medical center in Lewes is a 210-licensed-bed, not-for-profit seaside community hospital. Beebe's specialized service lines include cardiac and vascular, surgical services, oncology, women's health, and orthopaedic services. Beebe offers an array of inpatient, outpatient, emergency, and diagnostic services.
Beebe's five satellite campuses offer imaging, physical rehabilitation, and lab services, as well as walk-in care centers. In addition, Beebe offers Wound Healing & Hyperbaric Medicine and Diabetes Management & Medical Nutrition Therapy.
With a mission to serve the community, Beebe also offers many free screenings and outreach programs through its Population Health Department; and advanced medical care for those who are recuperating at home through Beebe Home Care Services.
Beebe is also training the next generation of nurses through the Margaret H. Rollins School of Nursing, located behind the Medical Cente...r in Lewes.
Beebe's Medical Staff has grown tremendously since the early 1990s. Employed physicians through Beebe Medical Group and our affiliated physicians on Beebe's Medical Staff now serve patients from Milford to Millville in specialties including cardiac surgery, dermatology, endocrinology, family practice, gastroenterology, general surgery, internal medicine, pediatric neurology, and surgical oncology.
Beebe is proud to offer quality care, close to home for the residents and visitors of Sussex County.