Talent Management Customer Experience Rep (Full Time, Day shift)
Nicklaus Children’s Health System
Location: Miami, Florida
Internal Number: 22922
Provides interviewing, selection, data entry, and on-boarding administrative support mostly scheduling interviews in a fast paced high customer service environment.
Minimum Job Requirements
2-4 years of customer service and high volume office experience (hospitality, staffing agency, call centers, etc.)
Intermediate level Microsoft Office proficiency including Excel, Powerpoint, Word, Outlook, etc.
Job Specific Duties:
Provides exceptional customer service to all customers and co-workers, as measured by the customer service survey.
Ensures Contractor and Traveler files are in order and in compliance with all credentialing body standards
Performs high volume of scheduling interviews (phone, onsite, virtual, and panel) within a 3 business day turnaround ensuring the best customer experience.
Maintains interview spreadsheet for smooth & effective handoff and follow-up of the process & communicates to the hiring managers, Recruiters, and Talent Managers of any possible complications.
Responds to high volume of calls from leaders and applicants with the utmost customer service skills regarding application status; greets and assists incoming employees and applicants.
Responsible for processing applicant fingerprints ensuring a timely and efficient turnaround time for Onboarding.
Completes background checks for volunteers, contractors, or any other non-employees. Reports discrepancies and issues in a timely manner to Recruiters and/or Talent Managers.
Provides back up and conducts required ongoing OIG/sanction checks, verification of license, CPR/CPI certification, etc.
Supports the audits of new hire files for completeness ensuring adherence to all regulatory requirements, TM&E guidelines, etc.
Serves as a back up with invoicing for TM&E and L&D as needed to ensure timely submission and payment.
1-3 years of experience in a HR office environment preferred
Completed or pursuing Degree in HR, Education, or Psychology preferred
Excellent communication (writing & editing) and interpersonal skills
Ability to work in a consistent pace with high attention to details for error free data entry
Ability to demonstrate excellent customer service behaviors such as but not limited to, proper phone etiquettes, friendly demeanor, professional appearance, fast paced environments, resourceful, conflict resolution, etc.
Ability to create a Word document and insert pictures, work on tables, etc.
Ability to create PowerPoint presentation to include animations sounds, create flyers, etc.
Ability to create an Excel reports with charts, graphs, etc.
Ability to use social media networks and an understanding of digital marketing including planning and executing digital marketing initiatives
Nicklaus Children’s Health System, is the region’s only healthcare system exclusively for children. In addition to Nicklaus Children’s Hospital and a growing number of outpatient centers located throughout the tri-county area, the health system includes Nicklaus Children’s Hospital Foundation, the organization’s fundraising arm; Nicklaus Children's Pediatric Specialists, a nonprofit physician practice subsidiary; a management services organization, and an ambulatory surgery center. Our vision is to be where the children are. Ultimately, this means being there through all stages of health and life, both physically and emotionally. To be a trusted partner to children and their families, not only in times of illness, but throughout their life journey. Our mission is to inspire hope and promote lifelong health by providing the best care to every child.