Director of Centralized Scheduling AdventHealth Shawnee Mission
7315 E Frontage Road
Merriam, KS 66204
Top Reasons to Work At AdventHealth
Medical, Dental and Vision Benefits Available Day One
Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
Providing faith-based, whole person care to Kansas City since 1962
Excellent health benefits, an onsite childcare center and fitness facility
Tuition reimbursement to support continuing education
Employee Referral Program
Largest health care provider in Johnson County with three campuses
Monday – Friday
You Will Be Responsible For:
Demonstrate through behavior, AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training
Plans, develops, organizes, directs, and manages assigned areas. Responsible for all Centralized Scheduling outcomes in assigned areas. Identifies problems proactively for expedited resolution. Creates synergies, maintains bidirectional communication.
Acts as a liaison between Scheduling (including outpatient hospital, imaging and AHMG), Pre-Access, Clinical (including hospital service line and provider partners), and administrative partners within the respective market.
Accountable to meet labor and budget guidelines, flexing as needed and reducing costs where applicable. Monitors team time and attendance according to policy
Create an environment that assures the productivity, performance, and well-being of each employee in the department
Regularly report and monitor key performance indicators and partner with leaders to adjust operations accordingly to meet objectives
Participate in the ongoing development and optimization of CxC operations; ensure performance is aligned with corporate and organizational goals
Collaborate with the market and/or functional area leaders for the continued partnership and improvement of CxC services
Conduct one on one meetings to discuss performance and provide coaching/mentorship, promoting a positive and supporting culture
Identify talent development opportunities and create customized learning paths to address individual development requirements
Maintain competence, oversee and evaluate centralized support, monitor volume and performance, and assess ongoing training and education needs for the assigned functional area(s).
Ensure appropriate staffing; maintains a successful recruitment and onboarding process.
What You Will Need:
Bachelor’s degree and/or higher education level or completed coursework in business or health services administration
5 years of progressive and relevant experience
In partnership with other leaders, the Director will lead the organization and delivery of centralized service line(s) within the Market or Region Consumer Experience Center (CxC). This includes managing supervisory staff and being accountable for consistent quality performance, including the service’s ability to consistently meet established key performance indicators that support access and an optimal consumer experience.
Provides direction to Centralized Scheduling staff across the AdventHealth Market and facilities. The Director will serve as a subject matter expert on their respective service(s) and general contact center operations. This position is responsible for building trusting relationships and partnering with leaders in the Corporate CxC and the markets/functional areas supported by the CxC to continually improve service delivery, driving rapid and sustained process improvement initiatives and championing change management efforts in the teams they support. The Director will participate in relevant implementations and optimizations for services and maintain a clear understanding of the organization and intersection of the CxC with other AdventHealth services. This role requires excellent communication and interpersonal skills to engage with associates and leaders alike. This position is responsible for employee hiring, training, education, development of staffing plans, and employee engagement. Creates customer service driven teams and fosters collaboration with physician and administrative colleagues. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.