Description
Customer Service Specialist Cancer Center AdventHealth Shawnee Mission Location Address: Santa Fe Building (Cancer Center) 9301 W 74th St, Merriam, KS 66204, Suite 100 Top Reasons To Work At AdventHealth Shawnee Mission - Medical, Dental and Vision Benefits Available Day One
Work Hours/Shift: Full Time Days 40hrs a week Monday – Friday 8:30AM – 5:00PM You Will Be Responsible For: - Greets patients and visitors in a prompt, courteous and helpful manner.
- Demonstrates good judgment in routing/answering phone call; assures that all in-coming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and to the appropriate area.
- Maintains a pleasant, caring attitude when communicating with guests and patients through face to face, or phone contact.
- Works collaboratively with Leadership to provide accurate and timely projects.
- Demonstrates and conveys a favorable image of the Medical Center.
- Models ethical behavior in decision making.
- Maintains confidentiality of medical records and other confidential information.
- Adheres to the system Corporate Compliance plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
- Suggests ways to improve department services.
- May participate in the orientation of new employees as appropriate.
- Keeps updated on current office software needed to perform essential job needs.
- Demonstrates knowledge and maintenance of office equipment including phone system, photocopier, computer, fax machine and calculator.
- Demonstrated ability to perform all office/support duties even those not performed on a daily basis.
- Exhibits good judgment and time management skills to accomplish daily tasks.
Qualifications
What You Will Need: - High School Diploma or Equivalent
- Up to 1 Year of Experience
Job Summary: The Customer Service Specialist is an accountable member of a patient care team. Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities. Responsibilities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. |
