CMA Clinical Messaging Contact Center

M Health Fairview has an immediate opening for an LPN/CMA in the Clinical Mesaging Contact Center at the Oakdale Clinic located in Oakdale, MN.

The Contact Center LPN/CMAs primary responsibility is to provide centralized clinical messaging support to primary care clinics. Using the nursing process, this position facilitates access to the health care system and/or negotiates a satisfactory resolution to the clients concern. This position is expected to work closely with providers, nurses and other members of the organizations' staff by demonstrating effective communication, teaching, and negotiating skills.

This is a .8 FTE (64 Hours Per Two Week Pay Period), benefits-eligible opening.

Detailed Responsibilities

* Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and

standards.

* Actively participates in creating and implementing improvements.

* Partners with clinic staff, call center staff, clinicians and patients to provide professional, quality

medical care. Completes daily tasks, which may include scheduling responsibilities, including

documenting in the clinic electronic health record. Performs job responsibilities following established

protocols and procedures.

* Provides centralized telephone clinical support. Answers incoming clinical related calls via

computer-based phone system.

* Gathers accurate information during phone encounters with patients. Returns phone calls promptly

under direction of clinician.

* Demonstrates and promotes understanding of high quality patient care; utilizes evidence based

medicine and partners with provider and staff to provide optimal patient care.

* Answers all incoming phone calls in a timely manner and resolves or directs to the appropriate

team or individual via computer based phone system.

* Utilizes several computer systems accurately and efficiently.

Education

* Trade or Vocational Certification

Completion of an accredited Medical Assistant program.

Experience

1 year of Medical Assisting

experience required, preferably in a clinic setting.

1 to 3 years of Medical Assisting experience

preferred.

Credentials

Certified Med Assistant (CMA)

Basic Life Support