ECFMG is seeking an EPIC Credentials Specialist in the Philadelphia, PA office.
The primary responsibility of the EPIC Credentials Specialist is to perform activities in support of the Electronic Portfolio of International Credentials (EPIC) program, including reviewing and evaluating a large volume of medical credentials, processing requests for account establishment, managing applicant identity, and processing requests for EPIC verification reports. This position also will contribute to efforts to ensure the overall quality and accuracy of EPIC processes and in the training and coaching of temporary and permanent staff. The Credentials Specialist will occasionally communicate with applicants and medical schools regarding EPIC services.
Responsibilities & Duties:
Ensures the Provision of Excellent Service
Provides exemplary customer service to EPIC applicants and maintains an applicant-centered approach in all EPIC activities.
Processes work in assigned queues (accounts, credentials, verifications, resends, reports) and ensures that work is completed in an accurate and timely manner.
Communicates with applicants and representatives of institutions with which ECFMG is conducting verifications in a professional and clear manner.
Contributes to an Efficient and Effective Operational Unit
Through an intensive review process, determines acceptability of all medical education credentials submitted through EPIC. This process requires the prima facie review of the document using ECFMG's Medical Education Reference Library.
Determines acceptability of English translations submitted through EPIC to ensure that they meet ECFMG's translation requirements.
Prepares and sends credentials to medical school/institution officials for verification. Ensures that all required information is included in the verification request; this may include research to identify appropriate officials and/or delivery address.
Skills & Abilities:
Commitment to excellent customer service
High level of analytical skills in the evaluation of applicant documents, including credentials, verifications, and identity documentation.
Effective oral, written, and interpersonal communications skills.
Effective time management
Ability to meet established deadlines and produce a high volume of work while maintaining accuracy and quality
Ability to quickly learn and apply ECMFG policies and procedures as they related to the processing of applicant documents.
Strong computer skills and adept at managing various computer programs simultaneously.
Effective organizational skills with the ability to manage multiple responsibilities.
Ability to interface and communicate with clients and co-workers in a clear and professional
Proficiency in foreign languages helpful
Four years professional experience in a service institution, preferably in college/university or other educational/research institution, involving processing of large volumes of educational credentials or similar documents.
Proven verbal and written communications skills required
Internal Number: 1
About Educational Commission for Foreign Medical Graduat
The Educational Commission for Foreign Medical Graduates (ECFMGÂ®) is a not for profit organization based in Philadelphia, PA. ECFMG has the responsibility of evaluating qualifications of graduates of international medical schools who seek entry into postgraduate medical education positions in the United States. International medical graduates who wish to enter an ACGME-accredited residency or a fellowship program in the U.S. must be certified by ECFMG. The current requirements for ECFMG Certification include passing portions of the United States Medical Licensing Examination (USMLE). ECFMG has an organizational commitment to promote excellence in international medical education.
ECFMG offers competitive compensation and excellent benefits including generous coverage for health, dental and vision insurance, 15% employer contribution to retirement, 100% tuition reimbursement, and many other great benefits. ECFMG is an equal opportunity employer.