Application Description Resolute Hospital Billing automates and organizes the revenue cycle. Work queue management tools and deep reporting combine with a full range of billing and accounts receivable abilities, allowing users to bill acute, ED, and hospital outpatient charges in a single system. Role Description: The Principal Trainer is responsible for the development of Epic application-specific trainings, including the development of classroom and web-based training content, the build of the training data in the environment and executing the train-the-trainer program for credentialed trainers. As needed, Principal Trainers will deliver in-classroom training. Essential Functions: The Principal Trainer is the primary contact for the development of application-specific trainings, including training materials development and management. In addition to the duties discussed in the Role Description, the Principal Trainer is responsible for the following:
1) Workflow Analysis and Curriculum Design and Development: Assisting in the documentation and tracking of decisions regarding RWJBH base build functionality versus what will be reconfigured throughout Alignment sessions Participating in Alignment and Adoption sessions o Pre-session, align application specific lesson plans with session topics o Post-session, record functionality and workflow decisions Assisting in the identification of end-users (role and headcount) requiring training on applicable Epic application Reviewing Epic s Training Wheels to gain an understanding of the lesson plan matrix development required Reviewing the e-learning tools that will be available to end-users Identifying gaps in Training Wheels content or availability and what is required for RWJBH workflows/functionality Developing training course catalog with descriptions by end-user role Shadowing the roles to be trained if not familiar with departmental role to develop an understanding of end-user job functions/workflows and to create crosswalk documents (illustrating the gap between the current and future states) Developing role specific lesson plans that include workflow driven teaching scenarios and with sample patient data in the training environment to support the scenario Developing and implementing an end-user curriculum, including facilitator s guides, playground practice exercises, participants manuals/workbooks, e-learning modules, quick start guides, tip sheets and workflow bulletins, F1 functionality (Epic s context-sensitive help function) Designing and developing end-user competency exams Developing and participating in curriculum review process that includes build analysts, SMEs, and Epic AC/AMs for Good Install requirements Completing the Training Environment build create all users, patients, scenarios (orders, schedules, etc.) for each role trained Utilizing the following additional tools from Epic for development of the training environment: o Auto Resulter provide fake results in training patient charts in real time o Patient Duplicator/Mitosis tools to duplicate master training patients o Patient Teleporter tool to move patient information from one environment to another Developing plan to quickly analyze and execute end-user refresher training based upon identified gaps during go-live
2) Train the Trainer Program and Management: Working with the Training Project Manager to develop the Credentialed Trainer (CT) program o Supporting schedule development for both application specific sessions and general administration (i.e. LMS, etc.) sessions o Developing schedule for practice teach backs and paneling presentations Executing Credentialed Trainer (CT) program: o Training CTs how to train end-users (Train the Trainer) review all classroom and web-based curriculum o Facilitating teach back sessions and provide feedback to CTs o Validating CT competency to train end-users (test and presentation to panel) Assigning CTs to class schedule Delivering super user training
3) Training Execution and End-User Support: Managing and monitoring the execution of end-user training o Managing CT class assignments daily o Delivering end-user training (as needed) o Providing support to CTs during end-user training (i.e. troubleshooting environment issues, etc.) Designing and developing the methodology for tracking and reporting end-user training statistics (e.g. attendance, competency, success rate, etc.) In collaboration with Security Analysts and Application Leads, developing process for distribution of Epic User IDs based upon competency exam results Assisting in the development of an ongoing education program based on regular analysis of data pertaining to end-user competence and confidence in using key and advanced functions of the system At Go-Live, Principal Trainers will be: o Providing one-on-one or remedial training for end-users as needed o Attending go-live triage meetings to solicit and facilitate end-user feedback on system o Developing just-in-time tip sheets Being flexible in terms of work schedule management and accessibility during training delivery and Go-Live Providing go-live support for users on new applications, including functionality Providing on-call support for application through go-live and post go-live Qualifications: Education Preferred: Bachelor s degree or equivalent years of relevant work experience Minimum: Associate s degree with three (3) or more years of related work experience Work Experience: Preferred: Three (3) years relevant experience in a health care setting Minimum: One (1) year relevant experience Preference for knowledge of current revenue cycle management and optimization and hospital billing workflows and processes Demonstrated interest in supporting the development and build of the application Licenses and Certifications Minimum: Obtaining applicable certification will be an expectation of the role Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable
