Orlando Health is seeking a Director of Medical Staff Services who will effectively lead and direct administrative and operational activities of the medical staff and its leadership. Essential involvement in discussions, recommendations, and actions of the Medical Executive Committee, the Credentials Committee, the Quality Committee of the Board, and presents for approval all medical staff actions/decisions to the Board of Directors.
Orlando Health is a $3.4 billion not-for-profit healthcare organization and a community-based network of hospitals, physician practices and outpatient care centers across Central Florida. The organization is home to the area’s only Level One Trauma Centers for adults and pediatrics, and is a statutory teaching hospital system that offers both specialty and community hospitals. More than 3,000 physicians have privileges across the system, which is also one of the area’s largest employers with more than 23,000 employees who serve nearly 155,000 inpatients, more than 3 million outpatients, and more than 10,000 international patients each year. Additionally, Orlando Health provides more than $345 million in support of community health needs.
Master’s degree in Healthcare Administration, Business, Management, or a related field required.
Two years of experience interacting with hospital administration, medical staff leadership, medical staff physicians, credentialing activities and medical staff support.
Significant experience in use of workflow systems and development of reporting.
Experience with change management and streamlining of workflow processes.
Interacts with physician medical staff leadership, senior leadership, and other departments to develop and promote the physician led quality strategy for the organization.
Works in concert with legal counsel and medical staff leadership to facilitate amendments to medical staff governance documents to ensure compliance with regulatory, statutory, legal, and accreditation bodies and their required standards, as well as with medical staff bylaws, policies/procedures, and rules & regulations for all facilities.
Develop and maintain metric driven scorecard for credentialing and re-credentialing.
Exhibits and promotes within the Medical Staff Services department excellent customer service to medical staff leaders, medical staff members, medical staff applicants, hospital administration, and internal and external customers.
Develops and implements all credentialing and privileging processes and procedures for all physicians and allied health practitioners, including establishing qualifying criteria for initial appointment.
Primary responsibility for development of quality result reporting process in collaboration with Risk Management, Quality Improvement, and Information Services Departments.
Plans, organizes, leads and directs Medical Staff Services administration team activities; appropriately addresses staffing needs, hires, and trains, evaluates, disciplines and manages team, including establishing goals and objectives for the development of departmental human resources. Prepares, tracks, and manages fiscal budget and restricted account.
Primary responsibility for strategic planning and development, integration and implementation, orientation and training, system upgrades/updates, and systems reporting to all downstream systems from the ECHO physician workflow system.
Actively participates in organizational strategic objectives from the perspective of the medical staff.
Ensures accuracy of system-wide process for distribution of clinical privileges to numerous internal clinical service areas. Maintains data integrity, generates and analyzes scheduled periodic quality reports, provides standard and specialized reports to customers, and process improvement/quality feedback to staff.
The Director of Medical Staff Services is a supportive, effective, efficient team leader dedicated to meeting the needs of the medical staff and its leadership.
Educates team members on organizational objectives and ensures their understanding of the team’s part in meeting those objectives.
Internal Number: req5567
About Orlando Health
Orlando Health is a $3.4 billion not-for-profit healthcare organization with more than 2,400 beds serving Central Florida and beyond. Consisting of eight wholly-owned or affiliated hospitals and rehabilitation centers, Orlando Health has the area’s only Level One Trauma Centers for adults and pediatrics, and is a statutory teaching hospital system that offers both specialty and community hospitals. They are: Orlando Regional Medical Center; Dr. P. Phillips Hospital; South Seminole Hospital; Health Central Hospital; the Arnold Palmer Medical Center, which consists of Arnold Palmer Hospital for Children and Winnie Palmer Hospital for Women & Babies; and affiliates, South Lake Hospital and St. Cloud Regional Medical Center. Areas of clinical excellence are heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology and women’s health.